Accessibility

This website is run by the Hammersmith & Fulham Adult Learning and Skills service.

We want as many people as possible to be able to use this service. 

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this service

We know some parts of this website are not fully accessible:

  • PDFs aren't fully accessible to screen reader software
  • some images are missing a text alternative or an alt attribute
  • the course search fields are missing labels
  • some screen readers may not announce the labels of the department filter options.

What to do if you're having difficulty using this service

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this service

We're always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, email us at alss@lbhf.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

The Macbeth Centre has wheelchair access.

Find out how to contact us.

Technical information about this service’s accessibility

The Hammersmith & Fulham Adult Learning service is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Contrast

The contrast between the text ‘Adult Learning Service’ next to the website logo and the background is too low. This fails WCAG 2.1 success criterion 1.4.3 (contrast - minimum).

On course information pages, the contrast between the text and background colour on the ‘book an interview for this course’ button is too low. This fails WCAG 2.1 success criterion 1.4.3 (contrast - minimum).

Images, video and audio content

Some images are missing text alternatives. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Interactive tools and transactions

On the course search pages, the labels for the department drop down lists are not announced by assistive technology. This fails WCAG 2.1 success criterion 3.3.2 (labels and headings).

Navigation and accessing information

The navigation landmark used for the category options on the What’s happening pages doesn’t have a name. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

The find courses search fields don’t have labels associated with them. This fails WCAG 2.1 success criterion 1.1.1 (non-text content), 1.3.1 (information and relationships) and 4.1.2 (name, role and value).

PDFs and other documents

PDFs on the site are not formatted to make them accessible to a screen reader. This fails WCAG 2.1 success criterion 4.1.2 (name, role value).

Technology

Options in the department drop down lists can only be selected using the tab key. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

PDF forms don’t have interactive fields that can be operated by a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

Text, links and tables

Some pages are skipping heading levels. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

How we tested this website

This website was last tested on 11 June 2020 by the Hammersmith & Fulham web team using Axe, Siteimprove, Wave, NVDA and manual testing.

What we’re doing to improve accessibility

We're working with our supplier, Webigence, to fix the issues in this statement and to make the system more usable for all users.

Preparation of this accessibility statement

This statement was prepared on 16 June 2020. It was last updated on 16 June 2020.