Learner Voice

Who, why, what, where on chalkboard

The adult learning and skills service seeks the views of its learners - past, present and future.

The service seeks to capture these views in several ways:

  • Annual student satisfaction survey
  • Learner focus groups
  • Monitoring letters of complaints and compliments
  • Celebrating learners success at events and exhibitions
  • Suggestion boxes and learner feedback cards
  • Learner feedback on HFALS website
  • Learner evaluation during courses
  • Observations of teaching, learning (OTLA) and assessment.