Learner support

male hand holding a pen and writing in a book

Study Support

Anyone enrolled in an adult education class can receive extra help with their learning through the study support service. The service provides:

  • Free access to computers and the internet
  • Help with completing your assignments or portfolios
  • Confidential interviews about any additional support you may require help with
  • Help with language, literacy and numeracy skills
  • Adaptive equipment for students with a learning difficulty or disability

Our study support session for 2023 Term 1 will be taking place on a weekly basis every Tuesday from 3pm - 5pm.  Please note you must book as places are limited and are allocated on a first come first serve basis.  Call 020 8753 3600 to book a place.

Learner Handbook

You can download a copy of our Learner handbook where you can make notes about your class and study support information.  This handbook is full of information intended to assist you in getting the most out of the course you have joined.  It includes:

  • information about our key policies
  • our student charter
  • Cafe and reception opening times
  • Useful contact information
  • and much more.

You can view and download our Learner handbook using the links below:


Accessibility Support

If you have a disability and feel you need support to get the best from your course you can contact to have a confidential discussion on how best we can support your learning.

Support can be offered in the following ways:

  • Confidential discussion and advice in person via the phone or email
  • Specialist software such as JAWS or Makaton
  • Study support sessions
  • Aids and adaptations
  • Changing of classrooms to facilitate ground floor access where necessary
  • One to one in class support
  • Information in braille or BSL
  • Linking you with your tutor before you start.

We endeavour to follow up all the additional support requests quickly and will prioritise those with mobility difficulties or hearing/visual impairments. If possible, please inform us prior to enrolment if you will require additional support.

Hammersmith & Fulham Libraries

The adult education service works in partnership with the borough library service so you can continue your learning out of class time using books or the internet. Anyone enrolled on an adult education course is eligible to join a Hammersmith & Fulham library.

Internet access is available at all libraries - free for the first half hour if you are a member of the library (non members are charged 50p from the first half hour, so it is worth joining the library for that reason alone). Membership also includes access to online resources, such as Oxford Reference, Britannica Online Library Edition, Infotrac and Times Digital Archive newspaper databases.

Computer help sessions

Basic computer help sessions are available in the following libraries. Places are limited and you will need to book in advance.

Askew Road Library

87-89 Askew Road, W12 9AS, 020 8753 3863

Wednesdays, 2pm to 3.30pm - this is a group drop-in session.

On Thursdays we offer 30 minute one-to-one sessions. Please ask staff at Askew Road Library for more information.

Avonmore Library

North End Crescent, London, W14 8TG, 020 3137 6291

'TechTalk', free one-to-one computer skills support is available every day on a drop-in basis or by appointment. For more information or to make a booking email TechTalk@cahf.org.uk

Fulham library

598 Fulham Road, SW6 5NX, 020 8753 3877

Need help setting up an email account or browsing the internet, come and see us:

Mondays, 2pm to 3pm

Tuesdays, 2.30pm to 3.30pm

Thursdays, 2.30pm to 4.30pm

Hammersmith Library

Shepherds Bush Road, W6 7AT, 020 8753 3820

Thursdays, 11am to 11.30am and 2pm to 2.30pm

Fridays, 11am to 12 noon

Contact Hammersmith Library to book your slot.

Shepherds Bush Library

Westfield Retail Centre, 6 Wood Lane, W12 7BF, 020 8753 3842

Wednesdays, 3pm and 4pm

Thursdays 3pm and 4pm

Volunteer led sessions 

Mondays and Tuesdays 10am-12pm 

Contact Shepherds Bush Library to book your 30 minute slot.

Opening hours for each library can be found on the individual library page. For more information about libraries in the borough then please go to www.lbhf.gov.uk/libraries

Key Documents