black ballpoint pen on white document

Our various policies are summarised below. The information is contained within the student handbook and also available from Macbeth Centre reception.  


It is our policy to help students enrol on the course that is right for them.  Any entry requirements will be clearly set out in the course information sheet. We will also make it clear where courses are designed to meet the needs of specific groups.

Equal opportunities

The adult learning and skills service will ensure that no one is discriminated against because of their ethnic or national origin, race or colour, gender, age, class, sexual orientation, or because of their religious or political beliefs, disability or income. If you feel you have been discriminated against please talk to your tutor or ask at reception to speak to a manager.

Complaints Procedure       

We are committed to providing a high quality service to local people.   We believe we succeed most of the time.   But, there may be times when things go wrong and you feel dissatisfied.  When this happens, we want to hear about it so that we can explain things and put them right.

Our complaints procedure aims to:

  • make it easy for you to make a complaint;
  • make sure you get a quick response;
  • give you the right to a second opinion;
  • keep you informed of our progress in dealing with your complaint.

We recognise that everyone has a right to make a complaint and we can learn valuable lessons from them.   Your complaint may well improve things for everyone.

You can download a full copy of our complaints proceedure and the form to complete below.

Disability statement

We produce a disability statement each year setting out how we will support disabled people across our service. You can download the full statement below.

Easy read policies

Easy read versions of our Disability StatementAppeals Procedure and Health and Safety Induction, with Makaton symbols, are available from reception upon request or can be downloaded below.

How you can get advice and support

  • You can contact Sean Buckley and have a confidential discussion on how best we can support your learning.  Email sean.buckley@lbhf.gov.uk or call 020 8753 6343.
  • You can ask for help at reception.
  • Course information sheets are also available to help you decide if the course is what you want.

Once you have enrolled and said that you have an Additional Support need, you will be contacted to discuss the best way to support your learning. We try to follow up all additional support requests as quickly as possible so the sooner you inform us the better.

Ways we can support you:

  • Having trained staff to help and advise you, including trained BSL signers
  • Making our buildings as accessible as possible and moving classes to step free access if required
  • Making information available in different formats, including Makaton
  • Providing specialist equipment or materials Having support staff in classes
  • Confidential discussion and advice in person, via the phone or email
  • Making sure class materials are accessible
  • Linking you with your tutor before you start
  • Having a range of classes especially for people with learning difficulties including access to qualification courses and advice on progression routes
  • Working with other organisations such as Action on Disability and MIND to get more help and advice if we need it
  • Having study support sessions where you can get extra help and practice your skills.

We are a recognised Disability Confident Committed employer. Disability Confident is a government scheme that supports employers to make the most of the talents people can bring to the workplace.

Key Documents