Current vacancy
IT and Learning Support Officer LBHF624251 (624251)
Job Details:
Salary range: £37,509 - £38,637 pro rata, per annum (actual salary £18,754 - £19,318 per annum)
Work location: Macbeth Street, London, W6 9JJ
Hours per week: 18
Contract type: Temporary up to 12 months
Vetting requirements: Enhanced DBS Check
Closing date: 12 July 2026
Interview date: Week Commencing 20 July 2026
Contact details for an informal discussion: Kathy McCarthy, Staff Services Manager via email on kathy.mccarthy@lbhf.gov.uk
About the role
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.
Are you passionate about technology and education? Do you enjoy helping others navigate digital systems and thrive in a dynamic learning environment? If so, we want to hear from you!
We’re looking for an IT and Learning Support Officer to provide essential support across our Adult Learning & Skills Service. This is a varied and rewarding role where you’ll be at the heart of our digital and administrative operations, supporting both staff and learners.
What you’ll be doing:
- Input and maintain course data on our EBS system
- Provide admin support for accredited courses and learner interviews
- Conduct learner progression and destination surveys
- Maintain IT equipment and troubleshoot issues
- Deliver IT training and create user guides for staff
- Support online learning platforms and digital compliance
- Assist with enrolment, marketing events, and general admin
What we’re looking for:
- Level 3 qualification (or higher) in IT/Digital Skills or related field
- Strong IT and troubleshooting skills, ideally with EBS or similar systems
- Excellent communication and organisational abilities
- Experience in adult education (desirable)
- A proactive team player with great customer service skills
- Awareness of data protection and digital security