FAQ's

white question mark symbol against a black background

Enrolment

How do I enrol on a course?
When can I enrol on a course?
Where can I see when a course starts?
Can I enrol on a course even though it has already started?
If I want to enrol by telephone, what information do I need?
How can I check if there are any spaces left, before I enrol on a course?
Where can I find information about a course before I enrol?
Why can't I enrol online or by phone for some courses?
What information do you need to enrol on a course if I am in receipt of benefits?
Can I enrol on more than one course?
Do I have to live in the borough to enrol on a course with you?

Fees and refunds

What are the three different fee types?
How can I pay for my course?
Can I pay for my course in instalments?
How do I get a refund if I am unable to attend a course?
Can I get a refund if I don't like a course that I have enrolled on?
How long does it take for my refund to be paid back to me?
If I have been given credit, how do I use this?

Interviews

How do I book an interview?
What do I need to bring with me to the interview?
How do I cancel an interview that I have booked and can longer attend?

 

 

 

 


How do I enrol on a course?

You can enrol on a course in the following ways:

  • In person at the Macbeth Centre. Go to the term dates and opening times page to check when you can enrol.  Visit our venues page to for information on how to find us.
  • By telephone.  Please call 0208 753 3600.  Our telephone lines are open from 9:30am to 4:00pm, Monday to Friday.  
  • Online.  - Coming Soon. 

Please see our how to enrol page for more information.

Back to top

 

 

 

 

When can I enrol on a course?

Most of our courses start in September (autumn term), January (spring term) and April (summer term). We recommend enrolling as early as possible as popular classes fill up very quickly.  For Saturday courses, you should enrol at least 5 days prior to the start of the course.

Back to top

 

 

 

 

Where can I see when a course starts?
You can find this information on the details tab when you select a course.

Back to top

 

 

 

 

Can I enrol on a course even though it has already started?
Yes, you can enrol at any time of the year for many courses, even if they have already started, as long as there are places available and the level is right for you.  Please speak to us, if you wish to do this.  It may not be possible for some acredited courses. 

Back to top

 

 

 

 

If I want to enrol by telephone, what information do I need?

The course code, the name of the course and if you are a learner, your learner number.  This can be found at the top right of your learner agreement.

Back to top

 

 

 

 

How can I check if there are any spaces left, before I enrol on a course?

You can view this information when you go to the details tab on the course page.  It is shown under availability.

Back to top

 

 

 

 

Where can I find information about a course before I enrol?

This information is displayed on the course page.  Click on the course info tab to see course information.

Back to top

 

 

 

 

Why can't I enrol online or by phone for some courses?

You cannot enrol online or by phone on courses that require an interview or if you are in receipt of certain benefits and are paying the concessionary fee. You will see on the page of the course if you are required to book an interview.

If you are claiming benefits, you will need to come to the Macbeth Centre with your proof.  More information regarding benefits can be found in our fees and refunds page.

Back to top

 

 

 

 

What information do you need to enrol on a course if I am in receipt of benefits?

Proof of benefit entitlement must be current, a letter no more than three months before the date of enrolment. For Universal Credit we will accept a printout from the website accompanied by a recent bank statement showing the benefit. If you do not have a printout, we will accept viewing the information from your smartphone. 

Please refer to our fees and refunds page for more information.

Back to top

 

 

 

 

Can I enrol on more than one course?

You can enrol on as many courses as you like, however please check that you are not booking on courses that clash with each other.

Back to top

 

 

 

 

Do I have to live in the borough to enrol on a course with you

No.  Please note that for Agewell courses, there are different fees depending on where you live.

Back to top

 

 

 

 

What are the different fee types?

Standard for residents of the UK or other EU countries.
Concessionary (Conc) for those that are in receipt of certain benefits.
Full for overseas learners.

For full information regarding our fees, please refer to the fees and refunds page.

Back to top

 

 

 

 

How can I pay for my course?

You can pay your courses fees in person by debit or credit card, cash or a cheque made payable to London Borough of Hammersmith & Fulham.  If you are paying by cash, please ensure you have the correct fee amount as we may not have change available to give back to you.  If you are enrolling online or by telephone, you can pay using a debit or credit card.  We are unable to accept payment by Amex (American Express).

Back to top

 

 

 

 

Can I pay for my course in instalments?

Learners who are enrolling on a year-long course can apply to pay in instalments. Please ask when enrolling.  please refer to the fees and refunds page for more information.

Back to top

 

 

 

 

How do I get a refund if I am unable to attend a course?

We are only able to give you a refund, if you are unable to attend for medical reasons.  For full details of our refund policy, please refer to the fees and refunds page.

Back to top

 

 

 

 

Can I get a refund if I don't like a course that I have enrolled on?

No.  We will allow you 1 transfer per term to another course or any fees you have paid will be held as credit for you. For full details of our refund policy, please refer to the fees and refunds page.

Back to top

 

 

 

 

How long does it take for my refund to be paid back to me?

Please allow 5-7 working days from when you submit your refund for this to be paid back to you.  For full details of our refund policy, please refer to the fees and refunds page.

Back to top

 

 

 

 

If I have been given credit, how do I use this?

Please advise us at time of enrolling that you wish you use any credit you have.  You must use your credit within the academic year.

Back to top

 

 

 

 

How do I book an interview?

Most of our courses do not require an interview.  For courses that do require an interview (accredited courses), you can book online by clicking the Book an Interview for this course box shown on the course information page.  For full details about interviews, please see our interviews page.

Back to top

 

 

 

 

What do I need to bring with me to the interview?

Please bring your Passport, National Insurance Number and any benefit proof dated within the last 3 months.

Back to top

 

 

 

 

How do I cancel an interview that I have booked and can longer attend?

You cannot cancel this online.  Please speak to  reception at the Macbeth Centre , call 020 8753 3600 or email us on alssinfo@lbhf.gov.uk.

Back to top